Dispatch & Delivery
All orders are posted out to you in plain brown cardboard postal boxes and do not mention the name Wigs Boutique.
Standard UK delivery is £4.95 or free for orders over £100 and our normal shipping time is 3-10 working days. If your order is temporarily out of stock, we will inform you via e-mail or telephone you. If we need to e-mail you we will ask whether you require to choose a different shade or style or to wait for your original order to arrive. An estimated date when the order might arrive will be given.
We ship internationally, and we charge from £19.95.
Returns & Exchanges
If you are not delighted with the item you have chosen you may return it to us within 14 calendar days of receipt. You will be responsible for paying for the return of the goods. We recommend that you obtain a proof of postage from Royal Mail or send back via Special Delivery. When you return anything to us you must send the goods back in their original packaging, with outer protection, such as a box and in the same condition as they were sent to you.
The original wig / hairpiece label must be attached and not cut off and the wig / hairpiece must not been tampered with in any way. We ask that you take reasonable care of your wig / hairpiece by not exposing it in a room where people smoke and also that the wig does not smell by coming into contact with food, perfume or other odours. If you return sprays, shampoos or other sundries, these must be un-used.
Due to the personal nature of wigs and hairpieces and for hygiene reasons we are unable to exchange or refund payment on wigs or hairpieces that have been worn, cut, brushed or restyled.
We also ask that you return your delivery note with the package. This will allow us to refund your account more quickly. We would advise you to keep a copy of this paperwork for reference.
Where a refund is agreed please allow approx 3 - 4 working days from receipt of the goods for us to arrange for a refund. Once a refund is processed we will send you an e-mail confirming this (the e-mail will be sent to the same e-mail address where your Order Confirmation e-mail was sent).
Once you have received this return confirmation e-mail, please allow a further 5-10 working days for the refund to be credited to your account. This timescale is dictated by your bank or card issuer and is outside of our control. (N.B The refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will call you for your new card details.